Meet the Staff

Our Hardworking Team


Everyone has a position but there is really only one role, TEAM RMHC of SWVA, because that's what it takes to run this amazing organization. From greeting weary guests with a warm smile to unclogging a sink, the professional staff believe in one thing - providing a loving and caring atmosphere for families.

Shannon Boothe is the current Executive Director of Ronald McDonald House Charities of Southwest Virginia.

Shannon has lived in Roanoke, Virginia her entire life. She graduated from Roanoke College with a bachelor’s degree in Biology and a concentration in healthcare delivery. Working part-time all the way through college, she came to learn about the Ronald McDonald House through an internship at a local hospital. Upon graduation, Shannon applied to work at the house and started out as a house manager. April 2021, marked Shannon's 23rd anniversary with the House.

Shannon lives in Roanoke with her husband of 23 years, she has a daughter who is currently attending Virginia Tech and a son who is in high school.

Growing up, Shannon didn't really know what she wanted to be, she just knew she wanted to help people.

"The Ronald McDonald House makes a huge difference in the lives of families going through one of the hardest times in their lives and I feel lucky to be a part of it. " - Shannon

Shannon Boothe

Executive Director

For the past 2 and a half years, Stephanie has served as our Director of Special Events and Community Development.

Stephanie shares that she has an extremely close family that includes her very nice and wonderful husband, a step daughter and son-in-law, a 6-year-old grand-daughter, 2 brothers and 2 sisters-in-law, as well as 2 nieces.

Stephanie is an avid outdoorsy person who loves hunting, fishing, and working in the yard. Stephanie also loves football and the lake life.

Stephanie says the best part about working at RMHC is "knowing that I am making a difference and love helping people who are not as blessed as I am."

Stephanie Carroll

Development Director

Susan Martin joined RMHC this summer as House Programs Director. Susan began to develop her passion to serve at-risk youth and children through her church. As a volunteer there in children’s ministries and as a team member with other non-profits in the Martinsville/Henry County area, Susan says she has had the privilege of getting to know hundreds of children and their families.

Susan came to Roanoke in 2015 while pursuing a degree in psychology at Liberty University and began serving the homeless in Roanoke City. In 2019, she made Roanoke her home.

Susan is very proud of her 3 daughters and especially the newest addition to her family, a grandson, now two, who occupies most of her spare time.

Susan says that she wants to leave the world a better place than she found it. Serving with RMHC is a new avenue she is excited to explore and hopes to be a blessing to the organization as well as the families who visit the House.

Susan Martin

House Program Director

Jeanne returns to RMHC-SWVA after having been part of the staff 6 years ago in a development role. She is returning to offer her assistance in many different aspects of the organization. Jeanne also owns a home-based cookie company and works part-time for a local family published magazine.

Jeanne and her husband, Allen, are proud parents of 2 handsome little boys. When not working she can be found cheering on her boys at one of their many sporting events, enjoying a bonfire and family movie night in her backyard or doing house projects.

Jeanne is excited to be back at RMHC. The best part about working at RMHC is "the guests and knowing that we are able to help families during some of the most difficult times of their lives."

Jeanne Lawrence

Executive Assistant

Donna has been the RMHC Family Room Volunteer Coordinator since 2015 and one year as a Family Room Volunteer prior to that. The Family Room is located outside the NICU at Roanoke Memorial Hospital. Prior to joining the RMHC Team, she was with Muscular Dystrophy Association for 22 years in Patient Services, operated an in-home daycare and worked at NASA for 7 years in Greenbelt, MD.

Donna has a husband who is retired/disabled from VWCC, a son and daughter-in-law who live in Allentown, PA and have two children as well as a daughter and son-in-law who live outside Charlotte, NC whom have one son in college. She has one brother and sister-in-law in Albuquerque, NM and one niece.

She is very active in her church in local missions. She loves the outdoors and misses her 30 years of camping in West Virginia and riding as a passenger on their Harley. My mission in life is helping people.

She is honored to have a great group of volunteers in the Family Room who provide a snack, a listening ear, and a quiet place for our families to step away for some nourishment yet still be close to their ill child. We serve families who have a child 21 or under who are hospitalized at RMH. Seeing the “smiles” and receiving the many “thank yous” from our guests lets us know we are helping to relieve some of their stress.

Donna Kester

Family Room Coordinator

Steven is a 33 yr old army veteran and lifetime member of the Carroll County Search and Rescue. He has 2 kids and one on the way.

Steven has a long history of helping people in the community. He describes himself as a kind caring, compassionate person. Steven hopes that while working at RMHC he will be able to ease the burden of the families that we serve.

Steven Bryant

House Manager

Lanie is originally from South Carolina and moved to Roanoke with her family in 2017 and now she doesn’t want to leave. Lanie has one cat; her name is Addie, and she is her only child. She loves to read; anything from poems, to classics, to fiction and true crime. If she has free time, Lanie loves to try new arts and crafts as well as recipes she finds.

Lanie is a Virginia Tech alumna with a BA in International Studies World Policy and Politics. With this degree, her main goal is to be a voice for those all around the world in whatever position she may be in.

"I have always wanted to be able to help as many people in as many ways as possible and I think RMH is a place where I can do that and grow in myself as well."

Lanie DiFrancesco

House Manager

Amber Harris is a new addition to the RMH family. She has 3 children Lilyanna, Teagan, and Thaddeus. Amber says that her kids are her absolute life and she is ALWAYS with them. Amber goes on to say that she is known in her family as "everyone's momma" because she loves to cook and take care of everyone and everyone.

Amber has her PCA Certification and is working to obtain her Business Administrative Support Degree from PHCC.

Amber states the best part of joining the RMHC family is that gives her life purpose. Amber says she has a deep faith that she is here to answer to her calling.

Amber Harris

House Manager

“Kat” moved to Roanoke from Maine a few years ago to be close to her son and his family. She has been enjoying her active role as “Omie” to her grand dog Fiona and two amazing grandchildren. When not attending their athletic and school events she enjoys sewing, crafting, and “junking”. She loves a good yard sale and regularly haunts local consignment and antique stores.

Having survived life-threatening health challenges and personal loss, Kat brings to the House an understanding of, and empathy for, the difficulties families can face. And with many years of experience in the hospitality industry she believes the House is an opportunity for her to “pay forward” some of the love and support she has received over the years.

Kathleen Hobson

House Manager
Jill, our House Manager

Jill has served RMHC as a House Manager for nearly 2 years.

Jill has 2 grown sons, one of which is about to get married. Jill also has a step-daughter who is getting ready to go to college next year.

Jill loves spending time with her sister, who she describes as her BFF. She also embraces any opportunity to travel, especially to warm, sunny beaches. Jill also loves hiking, kayaking, and being involved in her church.

Jill explains that the best part about working at RMHC is "being able to support the families staying here... seeing how grateful they are for having this home away from home."

Jill Lucas

House Manager
Rhonda, our House Manager

Rhonda has been with the Ronald McDonald House as a House Manager for the past year and has been a wonderful addition to our staff.

Rhonda has 2 children as well as 2 grandchildren. Her daughter Crystal and her family live just outside of Pittsburgh. Her other daughter, Lois, lives at home while studying business and graphic design at Roanoke College.

Rhonda is very crafty and especially loves re-doing furniture. Rhonda also enjoys being outside- in fact, she says she would rather mow the lawn than clean the house!

Rhonda said the very best part of working at RMHC is quite simply stated... "the guests."

Rhonda Webber

House Manager