Meet the Staff

Our Hardworking Team


Everyone has a position but there is really only one role, TEAM RMHC of SWVA, because that's what it takes to run this amazing organization. From greeting weary guests with a warm smile to unclogging a sink, the professional staff believe in one thing - providing a loving and caring atmosphere for families.

Shannon Boothe is the current Executive Director of Ronald McDonald House Charities of Southwest Virginia.

Shannon has lived in Roanoke, Virginia her entire life. She graduated from Roanoke College with a bachelor’s degree in Biology and a concentration in healthcare delivery. Working part-time all the way through college, she came to learn about the Ronald McDonald House through an internship at a local hospital. Upon graduation, Shannon applied to work at the house and started out as a house manager. April 2021, marked Shannon's 23rd anniversary with the House.

Shannon lives in Roanoke with her husband of 23 years, she has a daughter who is currently attending Virginia Tech and a son who is in high school.

Growing up, Shannon didn't really know what she wanted to be, she just knew she wanted to help people.

"The Ronald McDonald House makes a huge difference in the lives of families going through one of the hardest times in their lives and I feel lucky to be a part of it. " - Shannon

Shannon Boothe

Executive Director

For the past 2 and a half years, Stephanie has served as our Director of Special Events and Community Development.

Stephanie shares that she has an extremely close family that includes her very nice and wonderful husband, a step daughter and son-in-law, a 6-year-old grand-daughter, 2 brothers and 2 sisters-in-law, as well as 2 nieces.

Stephanie is an avid outdoorsy person who loves hunting, fishing, and working in the yard. Stephanie also loves football and the lake life.

Stephanie says the best part about working at RMHC is "knowing that I am making a difference and love helping people who are not as blessed as I am."

Stephanie Carroll

Development Director

Susan Martin

House Program Director

Jeanne returns to RMHC-SWVA after having been part of the staff 6 years ago in a development role. She is returning to offer her assistance in many different aspects of the organization. Jeanne also owns a home-based cookie company and works part-time for a local family published magazine.

Jeanne and her husband, Allen, are proud parents of 2 handsome little boys. When not working she can be found cheering on her boys at one of their many sporting events, enjoying a bonfire and family movie night in her backyard or doing house projects.

Jeanne is excited to be back at RMHC. The best part about working at RMHC is "the guests and knowing that we are able to help families during some of the most difficult times of their lives."

Jeanne Lawrence

Executive Assistant

Donna Kester

Family Room Coordinator
Donna, our House Manager and Volunteer Coordinator

Donna has served RMHC for 6 years, and is our Volunteer Coordinator and a House Manager. Donna has a husband and two adult children whom she loves spending lots of time with. Her favorite travel destination is to visit the seashore whenever possible.

Music is also a true passion. She loves all kinds and enjoys playing piano, singing in the choir at church, and directing the children’s music program.

Donna is a graduate of Roanoke College with a BA in Education. She has taught in public schools and private preschool for over 30 years. She has combined her love of education and music by teaching private piano for 26 years.

Donna explains that she "thoroughly enjoys meeting all of our guest families and getting to know them." In her role as Volunteer Coordinator, Donna feels honored to work with so many selfless people sharing their time and talents at RMHC.

Donna Hartsel

Volunteer Coordinator & House Manager

Betsy has recently joined the Ronald McDonald House after moving to Roanoke in the Winter of 2021. She is originally from Pennsylvania, but has lived in Wilmington, NC, for the past 15 years. She and her husband decided to trade the beach (and hurricanes) for the mountains of southwestern Virginia and are happy they did! Betsy has a grown daughter who will be getting married next year and three stepchildren, all living in different areas of the country.

Betsy loves to hike, ride bikes on the greenway, and is enjoying living in downtown Roanoke. She also loves dogs and has been involved with rescue for many years. They have fostered and adopted multiple senior dogs and are volunteering with Friends of Roanoke County Animal Control. Currently they have a 13 year-old German Shepherd mix and just adopted a five year-old Boxer.

After working in corporate America for many years, Betsy is excited to be returning to nonprofit work and specifically to the Ronald McDonald House. As a young adult, she volunteered at the Philadelphia Ronald McDonald House and has wonderful memories of the inspiring people who worked and stayed at the House.

Betsy Nixon

Donor Relations Manager
Jill, our House Manager

Jill has served RMHC as a House Manager for nearly 2 years.

Jill has 2 grown sons, one of which is about to get married. Jill also has a step-daughter who is getting ready to go to college next year.

Jill loves spending time with her sister, who she describes as her BFF. She also embraces any opportunity to travel, especially to warm, sunny beaches. Jill also loves hiking, kayaking, and being involved in her church.

Jill explains that the best part about working at RMHC is "being able to support the families staying here... seeing how grateful they are for having this home away from home."

Jill Lucas

House Manager
Rhonda, our House Manager

Rhonda has been with the Ronald McDonald House as a House Manager for the past year and has been a wonderful addition to our staff.

Rhonda has 2 children as well as 2 grandchildren. Her daughter Crystal and her family live just outside of Pittsburgh. Her other daughter, Lois, lives at home while studying business and graphic design at Roanoke College.

Rhonda is very crafty and especially loves re-doing furniture. Rhonda also enjoys being outside- in fact, she says she would rather mow the lawn than clean the house!

Rhonda said the very best part of working at RMHC is quite simply stated... "the guests."

Rhonda Webber

House Manager